Frequently Asked Questions
Everything you need to know about shopping with Avela Shop-il.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3 to 7 business days within the country. International orders may take 10 to 15 business days depending on the destination and customs processing.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can request a full refund or an exchange for a different size or color through our online portal.
Which payment methods do you accept?
Avela Shop-il accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to find the perfect fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. Avela Shop-il partners with manufacturers that prioritize high-quality, durable materials and fair labor practices to minimize our environmental footprint.